Saturday, February 07, 2009

"No complaints ..."

From the comments:

Hello Dawn,

My name is Eric Ketzer. I am a Communications Manager with Charter, and I would be happy to look at your account to see what the issue is. If you could e-mail me your account information to Umatter2Charter@chartercom.com, I will get it fixed.

Thanks, Eric


Wow. Eric, you are really on top of things, I'll have to give you that. (And by the way, I Googled you back, since you were asking for my "account information" and all.)

But it turns out that there's really no issue here. The nice cable guy came in, took one look at things, and pronounced it his "easiest call of the day". Seems my dear husband, in the pursuit of a simpler life, had removed all the channels we weren't receiving (or didn't want to receive) from our channel lineup, using the handy "check the box" deal on the Moxie.

I didn't even know that option existed, so when HBO was turned on at Charter's end, and didn't show up at my end ... well, the problem HAD to be Charter, right? Oh well, live and learn.

But if you're REALLY concerned about my issues with Charter, Eric, here they are:

The cost is out of control. And in our area, you're our only choice in cable providers. I can't get our monthly bill for cable and Internet service under $100 no matter how I try with your "customer service" people. And for folks who really don't watch that much TV, that's highway robbery.

Can you fix that for me, Eric? (Seriously though, thanks for offering.)

-----

Now. Let's see if by mentioning my gripes with OTHER companies if I can get such an immediate and helpful response ...

Verizon SUCKS! The new little phone we got to replace our land line (Buhbye Charter phone!) has a battery life of approximately 45 minutes. No really. I charged it on Thursday around noon, talked on it about an hour total, and on Friday evening, it still looked to be at least half-charged, maybe more. Friday night, I got home around midnight, laid down in bed, and heard the "low battery" beep. By the time I picked it up and looked at it, it was flat lining. Dead. That can't be right, can it? I'm taking it back to Verizon on Monday. UNLESS some helpful Verizon guy wants to fix it from here. Verizon doesn't really suck, but that little battery really does.

Phillips Magnavox SUCKS! The 31-inch television in my bedroom has the MOST annoying, high-pitched hum.

Toyota SUCKS! Not really ... my car is just very, very old.

4 comments:

Eric Ketzer said...

Hello Dawn,

If you will e-mail me your phone number to Umatter2Charter@chartercom.com, I can call you first thing Monday morning when I have my systems up, and we'll see what we can do to get you in the right package, for you.

Thanks for giving us the opportunity to take care of you, Eric

Brandy said...

Hey Eric, if I start complaining about Charter on my blog, will you fix our bill too?

Dawn, this post made me laugh because I totally feel your pain.

Jimmy said...

Heard just this morning about this site, "http://www.backtype.com/"

This may be how Eric was able to find your comment and respond so quickly.

You might try this out and see who could be using your comments as their own. Looks interesting, especially if you spend any time contributing to blogs and such on the internet.

So,,,, Was Eric in any way more helpful? Was he able to help find a less expensive alternative? Or did it happen to be conditional on you not ever telling anyone, or making any more comments about your cable service?

Kay said...

Amazing....and you thought nobody reads this stuff!